Shipping policy

Welcome to the Athelux Shipping Policy which is your guide to how we process, handle, and deliver your orders.
At Athelux, we believe in keeping things simple, transparent, and reliable. Below you’ll find everything you need to know about shipping times, order processing, and delivery expectations for your wellness essentials.
If you have any questions, feel free to reach out to our team at atheluxllc@gmail.com we’re always happy to help.

1. How long will it take to receive my order?

We process all orders within 1-3 business days. Once your package is shipped, delivery times depend on your location:

  • Order Cutoff Time: 00:00 AM (GMT-05:00) Eastern Standard Time (New York).

  • Fulfillment Days: Monday – Friday.

  • U.S. Orders: 4-5 business days of transit (Estimated total delivery:7-9 business days).

  • We partner with reliable carriers including USPS, UPS, FedEx, and DHL to ensure your wellness essentials arrive safely.
  • Our products are dispatched from our global fulfillment partners to ensure the fastest delivery to your doorstep.

You will receive a tracking number via email the moment your package is dispatched!

2. Do you offer free shipping?

Yes, we do! We proudly ship and offer free shipping on all U.S. orders.

3. Where is Athelux based?

Athelux is a US-based wellness brand. We partner with International fulfillment centers to ensure the most efficient delivery for our customers.

4. What if I receive a defective or damaged product?

We want every customer to receive products in perfect condition.
If your order arrives damaged, incorrect, or defective, please contact us within 30 days of delivery, and we’ll replace or refund it at no cost.
See our Return Policy for details.

5. Can I cancel my order after it’s placed?

Yes. You can cancel within 24 hours of placing your order.
After that window, your order may already be in processing or transit. Please contact atheluxllc@gmail.com as soon as possible.

6. What is your return policy?

We offer an easy and stress free 30 day return window.
If you’re not fully satisfied, simply contact us and we’ll help you with the return process.
Visit our Return Policy for full details.

7. When will I receive my refund after returning a product?

Once your returned item is received and inspected, we’ll issue your refund within 7 business days.
Processing times may vary depending on your bank or payment provider.

8. Do your products include warranties or guarantees?

Yes. All Alphinea products come with a 30 day quality assurance guarantee.
If you experience an issue, we’ll gladly replace or refund your item in line with our Return Policy.

9. How can I contact customer support?

You can reach us anytime at support@retailark.com or through our Contact Us page.
Our support team is here to help with orders, product questions, and general inquiries.

10. Do you have a physical store?

No, Alphinea operates exclusively online.
This allows us to keep our operations efficient and pass savings directly to our customers.

11. Can I place a bulk or wholesale order?

Yes! We accept bulk or business orders for select products.
Please contact atheluxllc@gmail.com for details and pricing.

12. How do I exchange a product?

If you’d like to exchange an item for a different option, our team can help.
Simply contact us within 30 days of receiving your order, and we’ll guide you through the exchange process. For more detailed information regarding product exchanges and returns please refer to our Return Policy. 

13. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number.
You can follow your shipment directly on our Track Order page.

14.Taxes, Duties & Shipping Costs Free Shipping:

We are proud to provide Free Shipping on all products and all orders, with no minimum purchase required. Taxes & Duties: All prices shown on Athelux are the final price you pay at checkout. We do not collect additional sales tax.

Contact Us

Company Name : Athelux LLC

Registered Address :
30 N Gould St
Sheridan, WY 82801
United States

Support Email: connectalphinea@gmail.com

Support Phone: +1 307-392-7395

Customer support: 9:00 am to 5:00 pm EST

We will reply to emails within 24 hours during working/ business days.

You can also contact us via our contact us page by clicking here https://alphinea.com/pages/contact