Refund policy

Athelux 30 Day Easy Return Policy

Returns

  • If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full refund. There is no cost for restocking fees. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. 
  • Please note the customer is responsible for return shipping costs unless the item is defective or not as described.
  • The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. All returns must be in original condition with packaging intact. For Order Return inquiries, please email atheluxllc@gmail.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours.
  • We currently only accept orders and returns from customers located in the United States.

Refunds (If applicable)

  • Once we receive and inspect your returned item, your refund will be processed within 7 business days to your original payment method. For Order Refund inquiries, please email atheluxllc@gmail.com.

Reserved Rights Regarding Returns

IMPORTANT: Once a return is authorized, your items should be shipped back to us promptly. We recommend obtaining a tracking number as proof of shipment. We reserve the right to refuse returns that do not meet our Return Policy conditions, such as items that have been used, altered, laundered, damaged, or are missing parts. Cases of suspected abuse or fraud will be handled accordingly.

Damaged, Missing, or Incorrect Orders

If you experience an issue with your delivery, please refer to the following protocols:

  • Product Arrived Damaged, Defective, or Incorrect: If you receive a broken, damaged, defective, or incorrect item, please report it to us within 30 days of delivery with a photo of the item. We will issue you a replacement item or a complete refund. If you wish to return the item to us, we will pay fully for the shipping costs.

  • Product Never Arrived (Lost in Transit): If your tracking information does not indicate a successful delivery and the estimated delivery window has passed, please contact us immediately. We will investigate the shipment with the carrier, and if the package is confirmed lost, we will provide a full refund or a replacement.

  • Missing Packages Marked "Delivered": If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm the delivery location.

  • Our Quality Guarantee: We take full responsibility for the condition of your order upon arrival. If an item is defective, damaged, or incorrect, athelux covers 100% of the return shipping costs. We aim to make the resolution process as seamless as possible, ensuring you are never out of pocket for an error on our end.

For all order inquiries, please email atheluxllc@gmail.com . Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours (Mon-Fri 9 am–5 pm EST).

How to Initiate a Return:

We offer two convenient ways to start your return process:

  1. Online Return Request: Visit our Contact Page Here and fill out the form with your order number and "Return Request" in the subject line. This is the fastest way for our team to log your request.

  2. Email Support: Simply email us at atheluxllc@gmail.com with your order number and the reason for the return. Our team will provide you with the necessary return authorization and the specific warehouse return address.


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